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| 800-372-6523 (718) 823-9475 |
Frequently Asked Questions
Here are some answers to frequently asked questions. If you do not find the
answer to your question here, please feel free to email us at info@frankbee or give our
customer service representatives a call at (800) 372-6523.
How can I rush my order?
Our website calculates rush shipping charges. To rush an order either place your order online and select the desired expedited shipping method during the checkout process or, place your order by phone at (800) 332-6576 and tell us you need your order expedited.
How soon can I have an order?
In stock orders placed before 11:00AM EST will be shipped within 2-3 business days day via UPS ground unless otherwise specified. Larger orders may be shipped by truck. Most orders are delivered 3 to 6 business days after being placed.
How can I check the status of my order?
Email us at firstname.lastname@example.org with an order status request or give our customer service department a call at (800) 372-6523. Be sure to provide us with your order number.
Why doesn't the catalog include a price list?
Due to fluctuations in manufacturers costs and our competitive pricing, prices sometimes change before the pricelist is printed. Follow this link to download a current pricelist:
Do you carry irregulars or seconds?
Do you accept purchase orders?
Purchase orders are accepted from schools and government only. Orders must be shipped directly to the school or government office. Formal purchase orders must be faxed to
718-823-9812 before shipment. Purchase orders must be paid within 30 days of invoice date. Please start your order online to calculate the total cost include shipping, which will provide a printable page showing correct style numbers, sizes, colors, prices and shipping charges.
Do you take checks by phone?
We do not accept checks by phone.
Do you ship COD?
We do not ship orders COD.
Do you accept orders from outside the US?
We do ship orders outside the US Minimum $200.00
order without shipping
Do you accept foreign credit cards?
We accept Visa Mastercard and American Express
Do you have a minimum order?
We do have a minimum order, $20.00
How do I exchange an order?
We do accept exchanges. You can return items within 30 days of receipt.
There is a $20% restocking charge
Where can I find the CVV security code on my credit card?
For Visa/Mastercard and Discover owners, flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.
What is the CVV security code?
It is an important new Internet security feature that now appears on the back of most Visa/MasterCard and Discover cards. This new code is a three or four-digit number which provides a cryptographic check of the information embossed on the card. The security code helps validate that the customer placing the online order actually has the credit card in his/her possession, and that the credit/debit card account is legitimate.
How does this CVV security code protect me?
The security code is only printed the card and it is not contained in the magnetic stripe information nor does it appear on sales receipts or billing statements - you must have the card in your possession in order to use this code. Card Security Codes are not raised, so they are not scanned into standard credit card readers. In theory, these numbers are only visible to you. When you give your Card Security Code to a merchant, you assist the merchant in verifying that the order is being placed by you, the card holder.
Do I have to enter the CVV security code?
If this code is printed on your card, then YES, you must enter the code. Visa, MasterCard, and Discover are now starting to require Internet stores to obtain the security code for all cards that have a code printed on them. In order for this transaction to be accepted and processed, you must enter this code if it's printed on your card. This is done for your protection.
|Tri-Color Camoflage, Multi-cam Camoflage products, ACU Digital Camo products, Woodland-Digital Camo products, Ultra-violet camo products, Sky-Blue Camoflage products, Pink-camoflage products, Savage-Orange camo products, City-Camo products, Smokey-Branch camoflage products, Red-Camoflauge products, Stinger-Yellow camo products, Urban-Tiger Camoflage products, Tiger Stripe Camo, Woodland Camoflage, || ||USMC Marine Corps Gifts Store, US Army Shop Online, US Navy Shop, US Air Force Shop Online, USCG United States Coast Guard Shop , JROTC-ROTC, || ||ALICE PACKS, MILITARY DUFFLE BAGS, MILITARY DUFFLE BAGS, MILITARY DUFFLE BAGS & STRAPS, DUFFLE BAGS, MILITARY POUCHES, ARMY DIGITAL M.O.L.L.E. GEAR, ARMY DIGITAL M.O.L.L.E. GEAR, TRANSPORT PACKS, ASSAULT PACKS, TACTICAL PACKS, TACTICAL BRIEFCASES & SHOULDER BAGS, GEAR BAGS, CANVAS CARGO BAGS, MILITARY DUFFLE BAGS, MILITARY DUFFLE BAGS, MILITARY DUFFLE BAGS & STRAPS, DUFFLE BAGS, MILITARY TOOL BAGS, MILITARY MEDIC & GEAR BAGS, CLASSIC MILITARY PACKS & SACKS, CLASSIC PACKS & SACKS, VINTAGE MESSENGER BAGS, VINTAGE MESSENGER & LAPTOP BAGS, CANVAS SHOULDER & M-51 ENGINEERS BAGS, SHOULDER BAGS, SHOULDER BAGS & IPAD CASES, TRAVEL BAGS & POUCHES, VINTAGE BACKPACKS, RUCKSACKS & OUTDOOR PACKS, VINTAGE BAGS, LAUNDRY, TRAVEL KIT BAGS & BACKPACKS, BUTT PACKS, HELMET BAGS & FANNY PACKS, CLASSIC PACKS & SACKS, |
|Leatherman & Columbia River, Flashlights, Sleeping Bags & Cots, SURVIVAL KNIVES, POLICE & TACTICAL GLOVES, FLIGHTSUITS, CAMO NETTING & GHILLIE SUITS, Rainwear, E.M.S. Accessories & Safety Products, MACHETES, LED FLASHLIGHTS & HEADLAMPS, Compasses , Military Canvas Duffels, Packs & Bags, MILITARY WATCHES & PARACORD BRACELETS, RAIN PONCHOS, INSULATED & UNLINED COVERALLS, POLYPROPYLENE THERMALS & ACCESSORIES, HEADWRAPS, VINTAGE M-65 FIELD JACKETS & PANTS, Tents, Portable Shower enclosures, changing rooms, Privacy tent, Optics Flashlights Binoculars, Goggles, Sunglasses, Ropes & Rappelling Gear, ROTHCO DUTY BELTS & ACCESSORIES, CAMOUFLAGE FACE PAINT, || ||MILITARY EMBROIDERED PATCHES, Fox Security & Survival, PUBLIC SAFETY TEES, Hats, Law Enforcement, Law Enforcement Uniforms, ACCESSORY CARABINERS & KEY RINGS, TACTICAL & PUBLIC SAFETY CLOTHING, PUBLIC SAFETY JACKETS & VESTS, || ||SHOVELS, MAGLITE FLASHLIGHTS, FLASHLIGHTS, LED FLASHLIGHTS & HEADLAMPS, MILITARY FLASHLIGHTS & STROBE LIGHTS, SOLAR CHARGERS & ACCESSORIES, MILITARY COMPASSES, COMPASSES, COMPASSES & CAMPING ACCESSORIES, 550 LB. PARACORD, 550 LB. PARACORD & UTILITY ROPE, PARACORD BRACELETS & UTILITY ROPE, DUCT TAPE & BUNGEES, SURVIVAL GEAR, FOOD RATIONS & ACCESSORIES, CHOW SETS, CAMPING COOKWEAR, WATER PURIFICATION & CAMPING ACCESSORIES, HYDRATION SYSTEMS & ACCESSORIES, MILITARY 1 QUART CANTEENS & COVERS, MILITARY CANTEENS & COVERS, FLASKS, CANTEENS & WINE BOTAS, INSECT REPELLENTS & FOOT POWDER, FIRST AID & SNAKE BITE KITS, FIRST AID KIT BAGS, Tents, Portable Shower enclosures, changing rooms, Privacy tent, TREK Straight Wall Tents, SHOOTING SUPPLIES, SHOOTING SUPPLIES & ACCESSORIES, GUN CLEANING KITS, SHOOTING ACCESSORIES, CAMOUFLAGE FACE PAINT, CAMO NETTING & GHILLIE SUITS, BUSHRAG CAMOUFLAGE SYSTEMS, CAMOUFLAGE SYSTEMS, NIGHT VISION & STEINER BINOCULARS, BINOCULARS, GERBER TOOLS, Leatherman & Columbia River, MILITARY KNIVES, MILITARY & FOLDING KNIVES, MILITARY KNIVES, SURVIVAL KNIVES, KNIFE SHARPENERS & SHEATHS, MACHETES, cooking, WHISTLES, CLIMBING & RAPPELLING GEAR, E.M.T. ACCESSORIES & LAW ENFORCEMENT BAGS, FIRST AID KIT BAGS, SABRE SELF DEFENSE SPRAY, SMITH & WESSON HANDCUFFS, ROTHCO HANDCUFFS & BATONS, ROTHCO PROTECTIVE GEAR & METAL DETECTORS, TACTICAL HELMETS, TACTICAL HELMETS & ACCESSORIES, MILITARY & TACTICAL HOLSTERS, ROTHCO DUTY BELTS & ACCESSORIES, |
|Bates Wolverine Shoes, Wellco Boots, SHOE CARE ACCESSORIES, COLD WEATHER SOCKS, MILITARY & OUTDOOR SOCKS, ROTHCO TACTICAL BOOTS, ROTHCO MILITARY & TACTICAL FOOTWEAR, ROTHCO MILITARY BOOTS, ROTHCO COMBAT & COLD WEATHER BOOTS, ROTHCO HIKING BOOTS, SNEAKERS & SANDALS, || ||SURVIVAL KNIVES, MILITARY FLIGHT JACKETS & PARKAS, POLYPROPYLENE THERMALS & ACCESSORIES, POLYPROPYLENE UNDERWEAR, MILITARY E.C.W.C.S. GENERATION III UNDERWEAR, VINTAGE OUTERWEAR, VINTAGE M-65 FIELD JACKETS & PANTS, ROTHCO M-65 FIELD JACKETS, MILITARY PEACOATS, MILITARY OUTERWEAR, PUBLIC SAFETY APPAREL, TACTICAL & PUBLIC SAFETY CLOTHING, PUBLIC SAFETY RAINWEAR, MILITARY PONCHOS, RAIN PONCHOS, INSULATED & UNLINED COVERALLS, ROTHCO INFANT CAMOUFLAGE CLOTHING, KIDS CAMOUFLAGE T-SHIRTS, KIDS MILITARY T-SHIRTS & VESTS, KIDS MILITARY BATTLE DRESS UNIFORMS, DELUXE LOW PROFILE INSIGNIA CAPS, DELUXE LOW PROFILE INSIGNIA CAPS, LOW PROFILE INSIGNIA CAPS, COLD WEATHER HEADWEAR, POLAR FLEECE HEADWEAR, FUR FLYERS HATS, HEADWRAPS, HEADWRAPS, POLICE & TACTICAL GLOVES, SHOE CARE ACCESSORIES, COLD WEATHER SOCKS, ROTHCO COMBAT & COLD WEATHER BOOTS, || ||Chefs, Kitchen Pants Shirts Aprons, |
|Medical Scrubs, Lab Coats, MEDICAL SMOCKS, PHARMACY COATS, COUNTER COATS, Adar Medical Uniforms, || ||Work & Casual Wear, Work Coveralls, Work Shirts, Work Pants, Work Jackets Coats, VINTAGE M-65 FIELD JACKETS & PANTS, || ||Air Force Rings and Jewelry, US Army Rings and Jewelry, USMC US Marine Corp Rings and Jewelry, Fire Department Rings and Jewelry , |
|Optics Flashlights Binoculars, Goggles, Sunglasses, Paracords & Braclets, Headwear, FOOTWEAR, Gloves, Belts, Sunglasses & Jewelry, Novelties & Insignia, WALLETS, Career Solid Neckwear & Accessories, E.M.S. Accessories & Safety Products, Military Canvas Duffels, Packs & Bags, Wallets-Pouches, Sanitary, || ||Rothco Clothing, Law Enforcement, Tents, Portable Shower enclosures, changing rooms, Privacy tent, Flashlights, Compasses , Camping Gear, Sleeping Bags & Cots, Ropes & Rappelling Gear, LC-1 Gear, alice packs, pack frames, Military Canvas Duffels, Packs & Bags, Surplus, Optics Flashlights Binoculars, Goggles, Sunglasses, || ||Individual Integrated Fighting System or IIFS, Improved Load Bearing Equipment or ILBE, The National Oceanic and Atmospheric Administration (NOAA) Hurricane info, |
|NC Star, Coolant Heat Stress Products (Summer), Events - Dress for Warfare / Battle , Work Coveralls, Work Shirts, Work Pants, Kitchen Pants Shirts Aprons, Work Jackets Coats, Hospitality Dresses, Wellco Boots, Walls Industries, || ||Old West, Civil War, 20th Century WW II, Collectors Classics, Pirate Reenactment, Medieval Reenactment, Black Powder Guns, Replica Swords, || ||NC Star, MILITARY INSIGNIA & CREST, MILITARY EMBROIDERED PATCHES, RANK INSIGNIA & PATCHES, BADGES & HOLDERS, SURVIVAL WHISTLES, LOCKS & I.D. HOLDERS, WHISTLES, CLIMBING & RAPPELLING GEAR, E.M.T. ACCESSORIES & LAW ENFORCEMENT BAGS, FIRST AID KIT BAGS, SABRE SELF DEFENSE SPRAY, SMITH & WESSON HANDCUFFS, Hearing Protection, |
|Tactical Transport Packs, Tactical Transport Gear, Tactical Hydration Packs , Cases, || ||Outdoor Recreation. Camping, Backpacking & Hiking, || ||Clothing, Clothing-Accessories, Shoes, Outerwear, Kids Clothing & Accessories, Women's Military Clothing and accessories, Medical Apparel, Kitchen & Hospitality, Uniforms, FOOTWEAR, MILITARY OUTERWEAR, |
|2011 Knox Armory Fall Collection, Alpha Men's Jackets, Alpha Women's Jackets, Alpha KIDS', || || ||Tops for nurses, medical profesionals, |
|Bates Military Shoes and Boots, Bates Law Enforcement Shoes and Boots, Bates Work Shoes, Bates-Foot-wear Shoes and Boots All styles, || ||ROTHCO CLOTHING & OUTERWEAR by Category, Rothco Accessories, Military outdoor gear, Rothco All Sub Categories, 2011 Rothco Supplement , || ||Fox Bags & Packs, Fox Camping & Hunting, Fox Security & Survival, Fox Jewelry & Novelties, Fox Military Clothing, Fox Gear, Tactical, Fox Outdoor Catalog, |
|Back Packs, Gun Bags & Cases, Tactical Vests, Scopes, || ||APCU System, Propper accessories, Propper International Base Layers, Propper Coats , Propper Flightsuits, Propper Head wear, Propper-Kids, Propper-outerwear, Propper International Shirts, Propper International Shorts, Propper International Trousers, Propper International T-Shirts for Law Enforcement, Propper Defender Jackets, || |
| ||Kitchen & Hospitality, Uniforms, Medical Apparel, Work Clothes, all EWC Pinnacle products, Work Coveralls, Work Shirts, Work Pants, Chefs, Kitchen Pants Shirts Aprons, Work Jackets Coats, Hospitality Dresses, || ||SHIRTS, TROUSERS, Outerwear, |
| || ||Cockpit-USA, |
|Black Field Cannons, Green Military Cannons, Solid Brass Cannon's, || ||Walls-Mens Clothing, Walls-Womens, Flame Resistant Work Wear by Walls Industries, inc., || ||New For 2014, Fleece / Sweats, Jackets, Pants, Shirts, Warm-Ups, Wool / Varsity, Workwear, Made in the U.S.A., |
|Coolant Heat Stress Products (Summer), COLD Stress Products (Winter), High Visibility Products, || ||Elite Multi-Pocket Hikers Backpack, Multi-Pocket Hikers Backpack, Deck of Playing Cards, Antibiotic Ointment Packets (100 packets), Antacid Packs with 2 Tablets (100 packs), Burn Cream Packets (100 packets), Finger Splints (Tongue Depressors), First Aid Guide (Box of 100), Gauze Roll (50 rolls), Ibuprofen Packs with 2 Tablets (100 packs), Potassium Iodide (IOSAT), Lip Ointment Packets (100 packets), Non-Aspirin Packs with 2 Tablets (100 packs), 37 Piece Portable First Aid Kit, Sunscreen Lotion Packets (100 Packets), Sting Relief Prep Pads (100 packets), Trauma Dressing Pad 5" x 9 (50 pads), First Aid Tape (24 rolls), 2400 Calorie Food Bar, 3600 Calorie Food Bar, Aqua Blox - 3 pack, Millennium Energy Bar (Cherry) - 400 Calories, Water Filtration Bottle, Pocket Tissue Packets, Hygiene Kit, |
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