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FAQs

Frequently Asked Questions


Here are some answers to frequently asked questions. If you do not find the answer to your question here, please feel free to email us at info@frankbee or give our customer service representatives a call at (800) 372-6523.

ANSWERS



How can I rush my order?

Our website calculates rush shipping charges. To rush an order either place your order online and select the desired expedited shipping method during the checkout process or, place your order by phone at (800) 332-6576 and tell us you need your order expedited.

How soon can I have an order?

In stock orders placed before 11:00AM EST will be shipped within 2-3 business days day via UPS ground unless otherwise specified. Larger orders may be shipped by truck. Most orders are delivered 3 to 6 business days after being placed.





How can I check the status of my order?

Email us at sales@frankbee.com with an order status request or give our customer service department a call at (800) 372-6523. Be sure to provide us with your order number.





Why doesn't the catalog include a price list?

Due to fluctuations in manufacturers costs and our competitive pricing, prices sometimes change before the pricelist is printed. Follow this link to download a current pricelist:







Do you carry irregulars or seconds?

No



Do you accept purchase orders?

Purchase orders are accepted from schools and government only. Orders must be shipped directly to the school or government office. Formal purchase orders must be faxed to 718-823-9812 before shipment. Purchase orders must be paid within 30 days of invoice date. Please start your order online to calculate the total cost include shipping, which will provide a printable page showing correct style numbers, sizes, colors, prices and shipping charges.

Do you take checks by phone?

We do not accept checks by phone.

Do you ship COD?

We do not ship orders COD.

Do you accept orders from outside the US?

We do ship orders outside the US Minimum $200.00 order without shipping

Do you accept foreign credit cards?

We accept Visa Mastercard and American Express also PAYPAL

Do you have a minimum order?

We do have a minimum order, $20.00

How do I exchange an order?

We do accept exchanges. You can return items within 30 days of receipt. There is a $20% restocking charge

Where can I find the CVV security code on my credit card?

For Visa/Mastercard and Discover owners, flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

What is the CVV security code?

It is an important new Internet security feature that now appears on the back of most Visa/MasterCard and Discover cards. This new code is a three or four-digit number which provides a cryptographic check of the information embossed on the card. The security code helps validate that the customer placing the online order actually has the credit card in his/her possession, and that the credit/debit card account is legitimate.

How does this CVV security code protect me?

The security code is only printed the card and it is not contained in the magnetic stripe information nor does it appear on sales receipts or billing statements - you must have the card in your possession in order to use this code. Card Security Codes are not raised, so they are not scanned into standard credit card readers. In theory, these numbers are only visible to you. When you give your Card Security Code to a merchant, you assist the merchant in verifying that the order is being placed by you, the card holder.

Do I have to enter the CVV security code?

If this code is printed on your card, then YES, you must enter the code. Visa, MasterCard, and Discover are now starting to require Internet stores to obtain the security code for all cards that have a code printed on them. In order for this transaction to be accepted and processed, you must enter this code if it's printed on your card. This is done for your protection.


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